Payment Methods
1. Accepted Payment Methods
The Client may settle all fees associated with the Services exclusively through the following payment methods:
a) Credit or debit card (Visa, Mastercard, Maestro, American Express), processed securely via Stripe.
b) Bank transfer to the Company's designated bank account, only where explicitly agreed in writing between the Parties.
Unless otherwise mutually agreed, card payments via Stripe constitute the default method of payment for all subscriptions, renewals, and usage-based charges.
2. Stripe Payments & Security Compliance
All online payments are processed solely via Stripe, an international payment service provider compliant with PCI DSS and advanced encryption protocols.
The Company does not collect, store, process, or have access to any card data.
All payment information is transmitted directly to and handled exclusively by Stripe.
The Client acknowledges that (i) payment processing is subject to Stripe's terms and policies, and (ii) the Company bears no responsibility for failures, delays, or incidents attributable to Stripe.
3. Currency, Fees & Bank Charges
Unless otherwise stated, all transactions are conducted in Euro (€).
Any costs related to bank transfer fees, currency conversion, intermediary bank charges, or other transfer expenses are borne exclusively by the Client.
4. Automatic Monthly Renewal
All subscription plans operate on a recurring monthly billing cycle, unless a different billing frequency has been expressly agreed in writing.
By activating a subscription, the Client acknowledges and agrees that:
a) The subscription renews automatically every month on the corresponding renewal date.
b) The applicable subscription fee is automatically charged to the stored payment method (e.g., card via Stripe).
c) Renewal occurs without prior notice, ensuring uninterrupted access to the Services.
The Client must maintain accurate and valid payment information within their account.
Failed renewal payments may lead to suspension or termination as described in Section (6).
The Client may cancel the subscription at any time through their account settings.
Cancellation becomes effective at the end of the ongoing billing cycle, and no refunds are issued for partial billing periods or unused Services, unless otherwise specified.
5. Invoicing
Following each successful payment, the Company issues an invoice in accordance with Greek tax legislation.
Invoices are delivered electronically to the email address associated with the Client's account or designated during onboarding.
The Client is responsible for providing accurate invoicing details and updating the Company regarding any changes.
6. Payment Deadlines & Failed Payments
Payment obligations must be fulfilled within the deadlines associated with the applicable subscription plan, service agreement, or invoice.
In cases of late payment, charge failure, or unsuccessful renewal, the Company may, at its sole discretion: a) suspend or restrict access to the Services, b) downgrade the Client's plan, and/or c) terminate the Agreement in accordance with the applicable termination clauses.
Access to the Platform may be restored only after full settlement of outstanding amounts.
7. Refund Policy
Refunds are granted exclusively when the Company is objectively unable to provide the agreed Service, unless different terms have been explicitly stated in a separate service agreement or subscription plan.
Refund requests must be submitted in writing to [email protected] and will be evaluated by the Company.
The Company reserves the right to approve or reject refund requests at its discretion, particularly in cases involving:
- non-use of the Service,
- misunderstandings regarding functionality,
- delays caused by the Client,
- AI-generated results that do not align with subjective expectations (as addressed in the AI Disclaimer Section).
Refunds, when approved, are issued solely to the original payment method.
